How long will my results take?

Your turnaround time is shown clearly below and on your test information page. and it will be in your your order conformation email. Please do note this date in your diary now so you know when to expect your results.

For some tests the laboratory is based in the US and the turnaround time stated includes the “estimated’ time it takes for your sample to reach the lab. Please be aware that this is beyond our control and it may sometimes take a few days longer for your sample to arrive. A medical courier transfers all samples, ensuring they are stored according to the laboratories strict requirements.  

Please do not contact the lab about your results as they are unable to send them to you. They have to be sent back by Smart Nutrition. This is actually a legal requirement. 

The turnaround times below reflect a little extra admin time from when the lab send the results to us and when we can send them to you. This is needed for us to process your results and for the the GP’s to add their comments.

We cannot speed up the process unfortunately as labs set specific times for different tests dependant on the process. Should you need the results for an appointment you need to make sure the turnaround time is long enough for you to get your results.

On occasion labs don’t manage to stick to their TAT’s and if you don’t receive your results by the late afternoon of the day quoted below please get in touch with us – not the lab as they are unable to send out results and we will happily look into it for you.

If you want is to chase up your results please first check the turnaround times as your results may not be be back yet. If your results are late please email the team;  admin@smartnutrition.co.uk 

Please include the following in your email;

1. The name of the person the test was for.
2. The test name
3. The name of the person who ordered the test – of different from the person doing the test.
4. The date you sent the sample back
5. How you returned the sample

Having the information above will enable us to chase your results more quickly.

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