How long will my results take?
The turnaround time for your results is stated clearly below and on the page that contains all of the information about the test you have chosen. Please mark the date in your diary.
Please do not contact the lab about your results as they are unable to send them to you. They have to be sent back by Smart Nutrition. This is actually a legal requirement.
The turnaround times below reflect a little extra admin time from when the lab send the results to us and when we can send them to you. We often send them on the same day but occasionally it takes a day or 2 longer and this is reflected in the timings below.
We cannot speed up the process unfortunately as labs set specific times for different tests dependant on the process. Should you need the results for an appointment you need to make sure the turnaround time is long enough for you to get your results.
On occasion labs don’t manage to stick to their TAT’s and if you don’t receive your results by the late afternoon of the day quoted below please get in touch with us – not the lab as they are unable to send out results and we will happily look into it for you.
If you want is to chase up your results please first check the turnaround times as your results may not be be back yet. If your results are late please email the team; [email protected]
Please include the following in your email;
- The name of the person the test was for.
- The test name
- The name of the person who ordered the test – of different from the person doing the test.
- The date you sent the sample back
- How you returned the sample
Having the information above will enable us to chase your results more quickly.